About Us

To achieve these goals we use: client orientation, team approach, mutual trust and respect. We will focus relentlessly on the needs of our clients, we will provide the most cost-effective quality care possible, and we will maintain a contented workforce. We aim to put our patients at the heart of everything we do and over the coming year these priorities will shape the way we work, so that we can continue to provide our community with a dependable and first class health care service that we are all proud of. Our strategy is the improvement of market share through becoming a point of interface with the community. Progress Medical Centre provides the security of being cared for in hospital coupled with the comfortable environment of private healthcare and the convenience of choosing your consultant and the timing of your treatment. The clinical and nursing staff at Progress Medical Centre work as part of a multidisciplinary team ensuring that each patient receives a comprehensive and personal treatment plan. Our professional and experienced staff is also on hand to offer support and advice to patients throughout their treatment and follow-up. All clinical and nursing staff is trained in their area of expertise and is registered with their relevant professional bodies.

Client Orientation

In our behaviour we…

  • Reflect the image of the company
  • Deliver the right service in the right place at the right time
  • Regard everyone who is dependent on our outputs as our client
  • Determine and meet the expectations of our clients
  • Measure our clients satisfaction regularly
  • Respect our clients right to confidentiality
  • Personally accept responsibility for client service

Team Approach

In our behaviour we…

  • Promote positive team behaviour
  • Ensure the participation of all role players in problem solving
  • Set common goals
  • Exhibit responsible, fair, honest and effective leadership and followership

Mutual trust and respect

In our behaviour we…

  • Share information to the benefit of the company
  • Listen with empathy
  • Communicate openly and honestly
  • Exhibit respect for the individual’s dignity
  • Respect personal and company property
  • Solve problems on a win-win basis
  • Greet and acknowledge one another
  • Maintain an ethical standard

Performance Driven

In our behaviour we…

  • Set objectives and give regular performance feedback
  • Ensure that each individual knows what the standards are and what is expected
  • Give recognition to which it is due
  • Offer each employee the opportunity to develop to his/her full potential
  • Eliminate activities that do not add value
  • Promote continuous improvement in productivity
  • Base all appointments and promotions on competence and performance
  • Accept membership as a management task